Refund policy

Refund & Return Policy

Last updated: October 6, 2026

Manufacturing defects — free return or exchange

If your Pawsaic tiles arrive with a manufacturing defect — for example, flaws in the carpet surface, or backing that fails to hold the tile in place — contact us within 30 days of delivery with your order number and photos of the issue. We will arrange a free return or exchange at our expense. No restocking fees apply to defective items.

Damage caused by over-washing, improper care, or other misuse is not covered. Please follow the care instructions on the product page (washable with water, gentle machine wash allowed, do not tumble dry).

Change of mind — 7-day returns

If you change your mind, you may return unused tiles in their original condition within 7 days of delivery for a refund to your original payment method.

  • Return shipping for change-of-mind returns is paid by the customer, unless the return is due to our error.
  • Tiles must be unused, clean, and in their original packaging. For hygiene reasons, we cannot resell used tiles, so used items are not eligible for change-of-mind returns.
  • Refunds are issued within 5 business days of us receiving and inspecting your return.
Note: the 7-day window and customer-paid return shipping above are set per your confirmation. Tell us if you want different terms and we will adjust this page.

How to start a return

  1. Email pawsaic.us@gmail.com with your order number and the reason for the return.
  2. We will reply with return instructions (and a prepaid label for defective items).
  3. Pack the tiles securely and ship them back. We recommend using a trackable service.
  4. Once received and inspected, we will issue your refund or ship your exchange.

Exchanges

To exchange a color, email us first — in many cases it is faster to place a new order for the color you want and return the original items for a refund.

Late or missing refunds

If you have not received your refund within 10 business days of our confirmation, check with your bank or card issuer first (processing times vary), then contact us and we will investigate.

Questions

pawsaic.us@gmail.com — we typically reply within 1–2 business days.