Shipping Policy

Last updated: October 6, 2026

Where we ship

We currently ship to addresses within the United States. If you are outside the US and would like to order, contact us at pawsaic.us@gmail.com and we will do our best to help.

Processing time

Orders are typically processed and handed to the carrier within 2 business days (Monday–Friday, excluding US holidays). During busy periods, processing may take a little longer — we will keep you informed.

Shipping rates and delivery times

Shipping rates are calculated at checkout based on your destination and order size. Estimated delivery times after dispatch:

• Standard: 3–7 business days
• Expedited options (where available) are shown at checkout with their rates and estimates.

Tracking

Once your order ships, you will receive a confirmation email with tracking information. If tracking shows no movement for more than 5 business days, contact us and we will follow up with the carrier.

Address accuracy

Please double-check your shipping address before completing your order. If a package is returned to us because of an incorrect address you provided, we will contact you to arrange reshipment, which may involve additional shipping charges.

Lost or damaged packages

If your package arrives damaged, take photos of the packaging and the items and contact us within 7 days of delivery. If a package is lost in transit, contact us and we will open a trace with the carrier and make it right — including reshipment or refund where appropriate.

Questions

pawsaic.us@gmail.com — we typically reply within 1–2 business days.